There’s more than one way to contact AT&T. And if they don’t listen you have options…
Do you have a complaint against AT&T? Maybe you are perfectly happy with your AT&T service but you lost your phone or something isn’t working properly with your AT&T internet package. Maybe they overcharged you on your last AT&T bill or the service isn’t what you expected and now you want to cancel. No matter the reason you are trying to contact AT&T customer service, there are so many different numbers printed on your bill and showing up in your Wireless contact list that it can be hard to know the best ways to reach out. In his article we will explain how to call AT&T, email them, and use other forms of chat.
There are lots of different ways that you can reach out and contact AT&T customer service.
There are multiple numbers you can use depending on how you are trying to reach out. If, for example you are using an AT&T Wireless phone that has service through AT&T, you can simply dial 611 from your phone.
If you are not using a cell phone that has AT&T service you can call the mobility support at: 800.331.0500. This number is for customer service if you are having an issue with your AT&T phone and are unable to call from the phone.
There are several phone numbers for AT&T customer service. If you are a current customer and you have questions whether it’s something to do with a new service, your account, or the status of an order, the number to call is (800) 288-2020.
If you are looking for customer service help with a new service, not something you already have you can dial the sales line at (833) 743-9269.
If you’re trying to reach someone higher up the chain, and hoping to get treated as a big shot, you might have luck using the Executive Customer Care Contact Form on the AT&T Investor Relations Page.
The executive contact form on the AT&T Investor Relations page.
AT&T has a very large forum which is where you can find answers to commonly asked questions and talk with other experts and customers who might have had some of the same issues you have. You can visit the forum at any time and ask questions: https://forums.att.com/
If you want to look at products or you want to simply meet with someone in person you can visit a local AT&T store or make an appointment with a local AT&T store to try and review your account with someone in person or look over the details of different promotional packages, what have you. If you don’t know where the nearest AT&T store is you can find it using this link: https://www.att.com/stores/
There are many ways to contact AT&T customer service online. It comes down to what type of service you have with AT&T, and specifically what issues you have with your service. The general page with all of this information is:
https://www.att.com/support/contact-us/
For very specific customer service help from AT&T, you can find the contact page for things like wireless mobile phones, prepaid mobile phones, television service, internet service or packages, home phones like landlines, and Home Security.
The terms of service have other information on reaching out:
You can do so in one of three ways:
(1) call an AT&T customer service representative at 1-800-288-2020;
(2) chat with us online; or
(3) send an e-mail to privacypolicy@att.com.
There are ways that you can reach out to AT&T customer service through social media. They have active agents on their social media platforms who will respond during regular office hours to complaints and suggestions, and any other correspondence. You can use the different platforms below:
If you want to send something or a dispute, you can send it to the official address below:
Office for Dispute Resolution, AT&T,
1025 Lenox Park Blvd.,
Atlanta, GA 30319 (“Notice Address”)
If you have tried all of these methods and you still cannot get a hold of AT&T customer service, there are still options that you can explore especially when something has gone wrong. If you want to file a claim against AT&T or DirecTV, let us help you file a claim so you can avoid the hassle of phone calls, emails, and long, drawn-out chat logs.
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